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Three aspects of teaching ethics are discussed. It deals with reflection, multicultural classrooms, and narrative. The first aspect acknowledges that trying to help people recognise moral issues and have the courage and capacity to respond is harder than teaching and examining theoretical learning. The second, whether we seek to develop a ‘new’ ethical framework that fits all situations and recognises the differing traditions of global classrooms and marketplaces or we acknowledge that there are different underlying values which are hard to reconcile. The third aspect, somewhat provocatively, is whether we would be better off using novels or TV series rather than textbooks for the teaching of ethics.

Various achievements of Australia in the field of applied ethics from the 1980s to 2016 are outlined. The review covers academic scholarship, research and teaching; the ethics of business and actions to build ethics into the structures of enterprises. This follows the 3-fold categorization developed by De George (2012). A brief account of the formation and history of the Australian Association for Professional and Applied Ethics is included, as is a selection of scandals involving Australian organisations. Australia is shown to have made a significant contribution to the academic discipline of applied ethics and to have been aware of its position, distant from the English-speaking West and in the midst of nations of the global south.

In this chapter, we show how embedded social relations affect economic transactions and intraprofessional stratification in the market for legal services. We argue that networks are critical in fostering individual upward mobility not only because they provide valuable information to ego (lawyer) but also because they function as a crucial mechanism by which the focal actor’s (lawyer’s) status is transmitted to outside alters (clients). Consistent with Podolny’s (1993) general theoretical statement, we claim that ties to prestigious network partners send positive signals concerning the ability and trustworthiness of legal professionals. That is, networks help reduce the information asymmetries faced by potential buyers concerning the actual (unknowable) quality of legal services. Our argument is that, in doing so, the network-embedded status of lawyers serves to contribute to their earnings. We demonstrate this point empirically by examining how networks relate to the process of income attainment among a random sample of lawyers in Chicago (1995).

The paper aims to describe the role and effects of carnosine and β-alanine on exercise.

The review includes the most updated studies found in Pub-Med all of which are in relation to carnosine and β-alanine on exercise performance.

The use of β-alanine in recent research has shown to increase muscle carnosine concentrations in as short as two weeks, with increasing levels with longer supplementation periods. Although there is strong support that β-alanine supplementation during training possesses ergogenic value, the specific mechanism of action and ergogenic value remains to be fully examined.

The paper gives information to nutritionists, clinical dietitians and sports nutritionists on the newest data about the role and effects of carnosine and β-alanine on exercise performance.

The purpose of this study is to explore the impacts of service encounters on customer experiential value and subsequently on customer behavioral intentions in a shopping mall context in Taiwan.

Data were gathered using mall intercepts at three large shopping malls in northern Taiwan. Structural equation modeling was employed to assess the proposed research model empirically.

The empirical results revealed that: personal interaction encounters positively influenced perceptions of efficiency and excellence value; physical environment encounters positively affected perceptions of playfulness and aesthetics; and all dimensions of customer experiential value (i.e. efficiency, service excellence, playfulness, and aesthetics) positively affected customer behavioral intentions.

Following Bitner's suggestion in 1990, the present study classified service encounters into two dimensions – personal interaction encounters and physical environment encounters. Further, the empirical findings revealed that customer experiential value mediated the relationship between service encounters and consumer behavioral intentions.

Struggling writers and students with disabilities tend to have difficulties with multiple aspects of the writing process. Therefore, in this chapter, we describe Self-Regulated Strategy Development (SRSD; Harris, Graham, Mason, & Friedlander, 2008). SRSD is a writing intervention with extensive research demonstrating its effectiveness for improving the writing quality of struggling writers and students with disabilities when implemented by both teachers and researchers in a variety of educational settings. We also describe an ineffective writing practice, stand-alone grammar instruction. Although this type of grammar instruction is explicit, it is removed from an authentic writing context, and decades of research have demonstrated its negative effects on students’ writing quality. We close the chapter with recommendations for future research on SRSD as well as general suggestions for teachers who provide writing instruction to struggling writers and students with disabilities.

The concept and practice of e-services has become essential in business transactions. Yet there are still many organizations that have not developed e-services optimally. This is especially relevant in the context of Indonesian Airline companies. Therefore, many airline customers in Indonesia are still in doubt about it, or even do not use it. To fill this gap, this study attempts to develop a model for e-services adoption and empirically examines the factors influencing the airlines customers in Indonesia in using e-services offered by the Indonesian airline companies. Taking six Indonesian airline companies as a case example, the study investigated the antecedents of e-services usage of Indonesian airlines. This study further examined the impacts of motivation on customers in using e-services in the Indonesian context. Another important aim of this study was to investigate how ages, experiences and geographical areas moderate effects of e-services usage.

The study adopts a positivist research paradigm with a two-phase sequential mixed method design involving qualitative and quantitative approaches. An initial research model was first developed based on an extensive literature review, by combining acceptance and use of information technology theories, expectancy theory and the inter-organizational system motivation models. A qualitative field study via semi-structured interviews was then conducted to explore the present state among 15 respondents. The results of the interviews were analysed using content analysis yielding the final model of e-services usage. Eighteen antecedent factors hypotheses and three moderating factors hypotheses and 52-item questionnaire were developed. A focus group discussion of five respondents and a pilot study of 59 respondents resulted in final version of the questionnaire.

In the second phase, the main survey was conducted nationally to collect the research data among Indonesian airline customers who had already used Indonesian airline e-services. A total of 819 valid questionnaires were obtained. The data was then analysed using a partial least square (PLS) based structural equation modelling (SEM) technique to produce the contributions of links in the e-services model (22% of all the variances in e-services usage, 37.8% in intention to use, 46.6% in motivation, 39.2% in outcome expectancy, and 37.7% in effort expectancy). Meanwhile, path coefficients and t-values demonstrated various different influences of antecedent factors towards e-services usage. Additionally, a multi-group analysis based on PLS is employed with mixed results. In the final findings, 14 hypotheses were supported and 7 hypotheses were not supported.

The major findings of this study have confirmed that motivation has the strongest contribution in e-services usage. In addition, motivation affects e-services usage both directly and indirectly through intention-to-use. This study provides contributions to the existing knowledge of e-services models, and practical applications of IT usage. Most importantly, an understanding of antecedents of e-services adoption will provide guidelines for stakeholders in developing better e-services and strategies in order to promote and encourage more customers to use e-services. Finally, the accomplishment of this study can be expanded through possible adaptations in other industries and other geographical contexts.